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Highest quality and personal support
Our goal in service is the smooth operation of your data collection solution over many years. To this end, we run our own service centres in Vienna and Salzburg with highly specialised hardware and software technicians who provide fast and sound support in the event of problems.
Highest quality near you
To ensure the highest quality at all times, we only use original spare parts and our technical team is constantly trained and certified by the manufacturers on new products. Many years of experience combined with a knowledge management system enable us to efficiently solve even the most difficult special cases. If a problem can only be solved on site, our team is also available. And for repairs by our manufacturers, we can assure speedy processing due to our long-standing partnerships.
Well informed at all times
In the online service portal "ONTRAS" you can view the status of the repair of your unit at any time - from its arrival at one of our service centres to the expected arrival of the repaired unit at your premises. To speed up the repair process even further, you can use ONTRAS to inform us of any damage or problems before the unit is dispatched, and our technical team will then secure the necessary resources at an early stage.
In addition, you always have a direct contact person at Barcotec who will personally inform you about the repair process and answer any questions you may have in a comprehensible manner.
Many of our manufacturers offer exceptionally long warranty periods, sometimes 5 years. This not only speaks for the quality of the devices, but also ensures updates and spare parts for a long period of use. For additional protection, we offer various service extension packages. Our experts will advise you on the selection of the appropriate protection, precisely tailored to the devices and your needs.
Barcotec's software products and services can also be planned for the long term. These support licences not only guarantee uninterrupted operation, the long availability also protects your investment.