Omni-channel – how optimisation pays off
Click & collect
Online orders appear directly on the mobile device. Employees locate the items on the shelf, confirm them by scanning the barcode and prepare them for collection – transparently and without errors.
Ship-from-store
Pick online orders in the branch, pack them and attach shipping labels. The continuous scanning chain increases the hit rate and speeds up delivery.
Returns acceptance
Scan customer data, record goods – just a few scans are enough. Guided workflows shorten processing time and avoid discussions at the service point.
Omni-channel without media discontinuity: scan, book, confirm
In business, a single point of contact often makes the difference: those who provide the right answer quickly and offer active advice clearly set themselves apart from e-commerce. With up-to-date data, easy-to-use mobile devices and modern processes, your advice becomes more efficient – and builds lasting loyalty.
