Technical support
Our expert support team is always on hand to provide you with rapid assistance in the event of queries or malfunctions – with the clear aim of avoiding any interruptions to your processes.
At our own service centres in Vienna and Salzburg, highly specialised hardware and software technicians will deal with your enquiry quickly and competently.

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Repair Service
You can track the repair status of your device at any time via the ONTRAS online service portal and speed up processing by reporting damage in advance.
Quick and knowledgeable
If you have any questions about device settings or damage such as a broken display, you can rely on our team: our employees have many years of experience with auto-ID solutions and undergo ongoing training. Even complex issues that require close coordination with device manufacturers are solved competently – many of these solutions are then even incorporated into regular software updates.
We support your growth
Your company is growing or additional processes are to be digitalised? Due to the long-term availability, an expansion with identical devices is possible even after several years. If desired, our team will ensure seamless integration. During the consultation, however, we naturally also take a look at the current state of the art. Previously difficult to handle, different generations of devices can now be better managed together thanks to EMM software.
Custom-fit accessories
Whether it's an additional battery, stylus pen or cradle. Our team will find the right accessories exactly for your series and device configuration. If there is no standard product for your requirements, we also create individual accessories. You can be just as sure when ordering consumables such as labels - these are always precisely matched to the intended use and your devices.



