Maintenance and customer service – resolved more quickly

Whether it's preventive maintenance or an urgent malfunction, mobile devices, smart labelling and clear processes enable your teams to accomplish more in less time. This transforms effort into predictable quality – and every assignment into increased customer satisfaction.

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Over 5,000 customers – from SMEs to large corporations – place their trust in Barcotec.

Maintenance and customer service: faster, less effort

Remote support

Experts can watch live via smart glasses and support employees on site. This saves repeat visits, increases the first-time fix rate and helps with on-the-job training.

Diagnosis and execution

Machines and components equipped with barcodes or RFID tags provide detailed information with a single scan – from maintenance history to spare parts ordering.

Billing

Capture photos, measurements, material consumption and signatures directly – automatically transfer to ERP/CRM – no rework, immediately billable.

Service quality that delivers: measurably better in use

Those who meet deadlines, solve problems quickly and document transparently build trust – and reduce costs at the same time. Modern digital solutions combine planning, implementation and follow-up into a continuous digital process. This reduces error rates, speeds up billing and makes resources plannable. With the right services from Barcotec, the solution remains reliable throughout its entire life cycle.

Examinations as scheduled

Everything done on time

Technicians receive automatic reminders for recurring inspections directly on their rugged mobile computers. Digital checklists, barcode scans and photos document every step seamlessly.

Reliable recording

Error-free data instead of rework

Modern scanners can even read dirty or damaged barcodes on equipment and spare parts. Serial numbers, batches and meter readings are entered correctly into the system – without any typing.

Transparent documentation

Reports, photos & signatures on site

Camera, pen or finger signature and time stamp generate complete service reports. Mobile and stationary label printers immediately mark replaced parts or device returns.

From the initial idea to the finished solution

As specialists in auto-ID and mobile computing, we combine decades of innovative strength with personalised support – for solutions that are perfectly tailored to your needs.

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LTE and 5G

Data & communication at every location

Modern network components in robust tablets and MDEs establish fast and stable connections – from factory premises to rural areas.

Spare parts under control

Deployment & storage – always synchronised

Replacement parts and auxiliary materials used are recorded directly on site using a robust MDE/tablet – just as straightforward as withdrawals from the warehouse.

Centralised device management

Updates until lockdown – all remotely

No matter where the devices are, with centralised MDM you remain in control – distribute apps, perform updates and lock or wipe lost devices.

We are revolutionising the hotel market with our unique cleaning system – and we had the right partner for hardware and software at our side in Barcotec.

Dr. Patrick Zirngast
Managing Director Sleept Tidy

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Materials Management

Efficient material handling is a key success factor in modern manufacturing processes. Unclear inventory costs time, money and quality. With modern digital recording, you can keep track of your production at all times.

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News

RealWear One app for quick video calls

Video calls on RealWear smart glasses are now quick and easy via smartphone with the new One App.

Things to know

Text recognition with OCR

Whether from type plates, delivery notes or address labels – with OCR (Optical Character Recognition), written information can be quickly processed digitally.

Things to know

Identify machines and components clearly

RFID technology offers significant advantages in many other industries – throughout the entire service life of a device or component.

Greater customer satisfaction – every day

With the right combination of hardware, software and services from Barcotec, your customer service will become more predictable, faster and measurably better. We provide manufacturer-independent advice, take care of implementation and support – so that your team can concentrate on what matters most: your customers.

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Your specialist partner for auto-ID and mobile computing

Individual advice tailored precisely to your needs

Fully configured devices for immediate use

Independent partner of leading hardware and software manufacturers

Support with comprehensive expertise and many years of experience

Flexible shipping – whether for individual devices or global rollouts

More than 35 years of innovation in Austria and CEE