Support and Repairs

Our expert support team is always on hand to provide you with rapid assistance in the event of queries or malfunctions – with the clear aim of avoiding any disruption to your processes.

At our own service centres in Vienna and Salzburg, highly specialised hardware and software technicians will deal with your enquiry quickly and competently.

Make an inquiry

Technical support

Get quick and convenient support for technical questions and troubleshooting. Our support portal bundles all the steps together – from the question to the current status overview to the solution.

Receive support

Repair service

You can track the repair status of your device at any time via the ONTRAS online service portal and speed up processing by reporting damage in advance.

Request repair

Quick and knowledgeable

You can rely on our team: our employees have many years of experience with a wide variety of auto-ID solutions and are regularly trained and certified by the manufacturers. This expertise enables us to solve even complex issues efficiently and sustainably.

We carry out repairs at our locations in Salzburg and Vienna. If necessary, our technicians are also available directly on site. To ensure the highest quality, we only use original spare parts. For repairs handled by our manufacturing partners, we guarantee fast and reliable processing thanks to our long-standing partnerships.