When hardware becomes an IT partnership: 20 years of FRIGOLOGO and Barcotec

FRIGOLOGO

Location

Austria and Slovenia

Technologies used

Barcodes and mCloud MDM

Devices used

Mobile Computers

When hardware becomes an IT partnership: 20 years of FRIGOLOGO and Barcotec

The two Salzburg-based companies, FRIGOLOGO and Barcotec, demonstrate how a long-term partnership can evolve alongside the ever-changing demands of digitalization.

In food logistics, speed, availability, and reliable processes are key. FRIGOLOGO transports fresh food daily and provides logistics services—such as transportation, warehousing, order fulfillment, and cross-docking—for producers and retailers. The company was founded in 1991 and, in addition to its headquarters in Seekirchen am Wallersee, operates several logistics facilities in Austria as well as one in Slovenia.

IT serves as a key foundation for these processes, and its importance has grown steadily over time. Mobile computers have been part of FRIGOLOGO’s day-to-day logistics operations for many years. Software, service, repairs, and centralized device management have now also become an integral part of the partnership.

Our partnership with Barcotec has not only grown but also become increasingly close over more than two decades. Communication channels are short. We know exactly who to turn to for technical or organizational questions. This reliability is crucial for us, especially in day-to-day logistics operations.

Head of IT, FRIGOLOGO

Mobile computers support employees in operational processes in the warehouse as well as in mobile data collection. As digital processes become increasingly important, the question also arises of how a larger fleet of devices can be efficiently managed, updated, secured, and supported in the event of a malfunction. The fact is: Mobile computers are no longer isolated tools, but rather part of business-critical processes.

Centralized administration for decentralized locations

In addition to Seekirchen, FRIGOLOGO operates locations in Maria Lanzendorf, Enzersdorf an der Fischa, Sattledt, Lieboch, and Bruck an der Leitha, among others. Barcotec’s Mobile Device Management offered the ideal solution for this decentralized warehouse structure.

The mCloud, hosted in Austria, enables centralized management, configuration, and security of mobile devices across all locations. Remote access allows the IT department to directly access devices in the event of problems and quickly assist users without having to provide on-site support or have devices sent in for repair. This reduces administrative overhead and minimizes downtime.

“mCloud’s remote support saves us time and travel in our day-to-day operations—time we can put to good use elsewhere,” the IT director is further quoted as saying. “The reason we continue to work with Barcotec cannot be attributed to a single product. What matters most to us is the total package. Our requirements have changed over the years. Our partnership has evolved alongside them—from hardware and service to the centralized management of our mobile devices.”

From Hardware Supplier to Solution Partner

After more than 20 years, what began as a traditional customer-supplier relationship has evolved into a well-established technology partnership. And this trend is likely to continue: The more warehouse and logistics processes are digitized, the more important it becomes to reliably manage the mobile devices on which these processes run in day-to-day operations.